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FAQ: Why Aren't My Steps Counting?

Updated: May 22, 2019

We've had a couple reports of phones not counting steps, and in every case so far the culprit has been that their phone did not have Google Fit, Google's API/APP for porting data out of their phone's accelerometer/pedometer, installed. We're learning today that Huawei is notorious for not having Google Fit installed from the manufacturer!


Here's what you do. Download and install Google Fit on your device:

https://play.google.com/store/apps/details?id=com.google.android.apps.fitness


Make sure to authorize KinFit in Google Fit: https://support.google.com/accounts/answer/6098255?co=GENIE.Platform%3DAndroid&hl=en


Quit KinFit and re-start, and you should be in business. If not, we want to hear from you! Email us at Support@MyKinFit.com, about this, or anything else you'd like to chat with us about with KinFit.


Thanks, and have a great walk!



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